Telehealth service and COVID19 response by People Living with HIV/AIDS

Post by nith

Publish on September 9, 2021
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  Lessons learned from monitoring and observation
Before started project activities we didn’t have enough information about mobiles phones,
smartphone and skill of using social media platform of peers, yes, all most of them have
smartphone but they are still low capacity on how to use the existing application apps inside a
smartphone and others online platforms
The online platform for telehealth services we used Google meet and zoom meeting, these
platform found a difficult for our peer educators because there have only English version, to
address those issues that our team called to each peer one by one for an explanation, how to used
Google meeting and zoom meeting platforms, while started the first meeting almost of them
abled to use meeting platforms but some time internet connection terrible, and some of
smartphone hard to use Google meet and then we changed Google meet into Zoom meeting and
its seems Zoom meeting application are more appropriated and convenience for them, however
all of them are still lack of skill of using online application forms, APPS and on line meeting
application.
Based on the observation and interview, the team found that peer had confidence to use telephone, WhatsApp and Messenger to discuss with PLHIV. However, because of new learning on
tele-health services, peer still was not familiar with it

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